Wholesale Return Policy
Return Policy: Credit-Only Returns
At Sailorgirl Jewelry I take great pride in providing high-quality jewelry to my valued customers. I understand that sometimes, the product may not meet your expectations, or you may need to make changes to your order. Our goal is to ensure your satisfaction, and I've designed my return policy with this in mind. Please read the following guidelines for credit-only returns:
Eligibility for Returns:
- I accept returns for jewelry items within 15 days from the date of delivery.
- Only items in their original, unworn, and undamaged condition are eligible for return.
Process for Returns:
- To initiate a return, please contact Sailorgirl Jewelry at email@example.com.
- Provide your order number, the reason for the return, and any relevant details.
- Customers are responsible for the cost of return shipping. I recommend using a trackable shipping method to ensure the safe return of the item.
- Please ensure the item is securely packaged to prevent damage during transit.
Inspection and Processing:
- Once I receive the returned item, I will inspect it to ensure it meets the return eligibility criteria.
- If the item passes inspection, I will issue a store credit for the full purchase amount, excluding any shipping charges or applicable restocking fees.
- The store credit will be provided in the form of a unique code that can be used for future purchases on my website.
- Store credits do not expire and can be used on multiple orders until the entire credit is used.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact me immediately. I will arrange for a return, replacement, or repair, depending on the specific circumstances.
- Orders may be canceled within 24 hours of placement, provided the items have not yet been shipped. A store credit will be issued for the canceled amount.
I aim to provide the best possible service to my customers. If you have any concerns or questions about your order or my return policy, please do not hesitate to contact me.
By placing an order with Sailorgirl Jewelry, you acknowledge and agree to the terms of this credit-only return policy.
Thank you for choosing Sailorgirl Jewelry for your jewelry needs! We appreciate your business and look forward to serving you again.